Wild World Reptile Shop - Terms and Conditions
Someone who uses the site and/or places orders - "you", "your"
Wild World Reptiles - "us", "we", "our"
The Wild World Reptiles shop - "site", "website"
All orders placed by a user ("you", "your") at Wild World Reptiles ("us", "we", "our") are subject to these terms and conditions. By ordering from us you are accepting these legally binding terms and conditions.
- We reserve the right to makes changes to these terms and conditions at any time without notice.
- All information on this site is copyright Wild World Reptiles or our suppliers.
- No information on the site can be used, copied or republished without express permission of Wild World Reptiles.
- We will not be held responsible for the contents of external websites linked to from this site.
- Beyond our normal legal obligations we will not be held responsible for any loss, damage or problems caused by the use of any products purchased from this site.
- We give no guarantee that products on this shop are compatible with each other. Please ensure you research the products before you purchase or get in touch for our help.
- These terms and conditions in no way affect your statutory rights.
Larger Glass Items
- Unfortunately due to couriers no longer insuring glass items we are no longer able to accept responsibility for the safe arrival of some glass items such as large terrariums. Although you can still purchase them from us, we will be unable to replace it should it arrive broken. You purchase these at your own risk and will be asked to accept that risk when you add the item to your cart.
Pricing policy / Price match
- All prices on this site are inclusive of VAT but exclusive of delivery.
- We reserve the right to modify prices at any time, we will always try to ensure that we are as competitive as possible.
- We reserve the right to refuse to accept an order should there be an error in our pricing. In this situation you will be notified and given the opportunity to cancel or amend your order.
- If you find a product cheaper elsewhere including VAT and excluding delivery then please contact us and we will do our best to match the price. We cannot guarantee we will be able to do this.
- Orders are only accepted once full payment is made via our online merchants.
- In the event of stock being unavailable we will contact you to give you the option to wait, amend or cancel your order. In the case of cancel then a full refund for the unavailable items will be given.
- In the event of a chargeback or failed payment we will be unable to accept your order.
- All items remain the property of Wild World Reptiles until full payment has been made and the delivery completed.
Problems / Complaints
- Should you have any problems or complaints please contact us and we will be happy to work through any issues.
- We take customer service very seriously and always welcome feedback, negative or positive.
- Gift certificates can be purchased and sent by email from this site to the intended recipient.
- Gift certificates have no monetary value and can only be exchanged for goods and services available on this site.
- Gift certificates will expire after 365 days and cannot be refunded.
- Voucher codes are only valid for use once by each customer unless otherwise stated
- Shipping costs are calculated after any voucher codes have been entered.
- Voucher codes have no monetary value and cannot be used in conjunction with any other offers.
- You can see your previous orders and track current orders through the process in your online account should you choose to sign up. It is possible to check out without signing up for an account but you will be unable to take advantage of the advanced features of our site.
- The online account is provided for your convenience and we do not guarantee to store your information indefinitely. Please ensure you have copies of any information you need.
If you have any questions relating to these terms and conditions then please get in touch before placing an order.
Placing an order on this site is deemed acceptance of these terms and conditions.
All prices are in GBP